Our Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Premier Flag & Banner, Co.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Premier Flag & Banner, Co.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 118 Hazelnut Ct. Melville, NY 11747. Our company registration number is 20-1002956 in NY. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the United States of America.
Disclaimer
All content included on this site such as text, graphics, logos, button icons, images, and software, is the property of Premier Flag & Banner, Co. or its content suppliers and protected by the United States and International copyright laws. The compilation of all the content on this site is the exclusive property of Premier Flag & Banner, Co. or its content suppliers and is protected by the United States and International copyright laws.
Privacy Policy
This privacy policy sets out how Premier Flag & Banner, Co. uses and protects any information that you give Premier Flag & Banner, Co. when you use this website.
Premier Flag & Banner, Co. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Premier Flag & Banner, Co. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st, 2011.
What We Collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address that you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@premierflag.com.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Premier Flag & Banner, Co. 118 Hazelnut Ct. Melville, NY 11747.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Return Policy
If you are not satisfied with your order, you may return the merchandise for a refund within 3 days of receipt of the goods. All returns must be unused and packaged in the original shipping cartons, including all packing materials along with the packing slip. Your refund will be credited to your credit card upon our receipt of the item(s) minus a 15% restocking charge on the net value of the goods returned. Shipping fees from the original order will not be refunded and the cost of shipping the return back to Premier is the customer's responsibility.
We will replace any damaged or defective items that you receive as long as Premier Flag & Banner has the items available. Please notify the Premier Flag & Banner office within 3 days of receipt of merchandise so arrangements and instructions can be conducted. If the merchandise is not available, a full refund will be issued via the same payment method Premier Flag received.
Please note that most Colonial Nyl-Glo flags (indoor versions with a Pole Sleeve), stock flags converted for specialized requirements, and custom products are MADE TO ORDER and are NOT RETURNABLE. However, defective ones can be exchanged for a replacement.
Please call us for a return authorization and directions on where to return the products
Please Reference: Order Number
Shipping Policy
Items will be shipped via UPS ground delivery unless otherwise specified in your order.
The purchaser is responsible for all shipping charges unless promoted on the site or noted on your invoice, including the additional cost of shipping should you choose to upgrade the shipping service.
In-stock items or orders placed before 12:00 PM EST will likely ship the next day (certain restrictions may apply). Custom orders and commercial flagpoles are shipped within 10-15 days. We will contact you via phone or e-mail to confirm product shipment.
Orders placed after 12:00 PM EST will be processed the next day.
Proofread your order carefully before submitting your order for processing. Shipping information cannot be changed once you submit your order. If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but may not be limited to, extra shipping charges. If you provide an invalid address and any correction needs to be made by a carrier, you will be charged a fee of $10.00 per carton for standard ground orders and $15.00 per carton for expedited orders.
APO/FPO orders ship to APO/FPO addresses via USPS Priority Mail only. Expedited shipping is not available to APO/FPO addresses.
For return shipping questions please see our return policy.
Shipping rates and delivery are based on standard rates for UPS ground service or USPS Priority Mail from zip code 24592. Other shipping options are available as well. You may view the estimated delivery costs by placing items in your shopping cart and using the estimated shipping option prior to entering any additional information.
Please click on the carrier logo below to review the details of shipping options:
*Please note that we do not offer all carrier shipping options available on our website. If you require a shipping option not provided at checkout, please contact us before placing your order.
International Orders
Our website does not presently support automatic shipment but we can accommodate International orders. If you would like to purchase products on our Website and ship them overseas, please email the products, quantities you require, and the address they are to be shipped toinfo@premierflag.com and we can provide an estimated shipping cost. Payment can be made by wire transfer.
Damage Claims
Please contact us with all claims for damaged goods within 24 hours of receipt of the goods. We cannot be held responsible for damages to items as a result of faulty package handling on the part of the shipping party.